At Wendy’s, we care about what you think. The WendysWantsToKnow customer satisfaction survey is our way of hearing directly from you our valued guests. Whether you have questions about the survey, feedback from a recent visit, or need help with a technical issue, we’re here to help.
General Inquiries
Have a question about the WendysWantsToKnow survey or your recent Wendy’s experience?
Please reach out to our support team at:
Email: support@wendys.com
Phone: 1-888-624-8140 (Toll-Free)
Available: Monday to Friday, 8 AM to 8 PM EST
Survey Support and Troubleshooting
Having trouble accessing the survey site or entering your receipt code?
Survey Website: www.wendyswantstoknow.com
For technical help, please include the store number, date, and time of your visit in your message.
You can also email us directly at surveyhelp@wendys.com
Receipt or Code Issues
Missing a receipt or received an invalid survey code?
Contact our team at support@wendys.com and provide:
- Store location
- Date and time of visit
- Last 6 digits of your survey code (if available)
We’ll do our best to help you access your survey and potential reward.
Franchise or Business Queries
For media inquiries, franchise information, or business collaborations:
Email: media@wendys.com
We Value Your Feedback
Your opinion drives everything we do from how we cook your burgers to how we greet you at the window.
If you have any general feedback or suggestions (outside the survey), feel free to send us your thoughts:
Email: feedback@wendys.com
Response Time
We typically respond within 24 to 48 hours, Monday through Friday. Delays may occur on weekends or holidays.
Visit Us Today
Enjoyed your visit or want to try Wendy’s again soon? Use our store locator on the official Wendy’s website to find your nearest Drive-Thru or Dine-In location.